Lewis Psychology Creating a Positive Social Impact

FAQ Counselling & Psychotherapy

Location and access


Lewis Psychology, Deansgate, 62-70 Tettenhall Road, Wolverhampton, West Midlands, WV1 4TZ

Access and parking (Up to 4pm Monday to Friday)

Please park in any of the spaces at the front of the building then go to the door on the left of the building signposted ‘Reception’. Press the ‘bell’ button on the intercom and your therapist will show you into the building. 

Access and parking (After 4pm and Weekends)

The front car park will be closed. Please park in the car park to the rear of the building accessed via Lower Vauxhall. The rear car park gates will be closed so please press the intercom labelled 'Lewis Psychology' which is located on the right hand wall post next to the gate. A member of staff will electronically open the gates for you. Make your way to the rear entrance which is the second black door on the left, just past the car park barrier. You will be welcomed by a member of staff. 

Disabled and step free access

Please advise when booking if you will need disabled or step free access. Please park in the car park to the rear of the building accessed via Lower Vauxhall. 

After parking, make your way to the rear entrance which is the second black door on the left, just past the car park barrier. Please press the intercom to the left of the door and your therapist will come and greet you. 

FAQ counselling and psychotherapy at Lewis Psychology

The first session

During your first session you will be asked to fill out a brief registration form and an assessment questionnaire known as CORE (Clinical Outcomes in Routine Evaluation).  If you have difficulty filling in forms then your counsellor or psychotherapist will be happy to assist you or do this for you. The therapist will then explain what to expect and answer any questions you may have. You will be invited to talk about the your problems, your history, your needs and wishes, your personal life circumstances, the reasons that have led to the development of your difficulties and the way in which your current difficulties affect your life. The counsellor / psychotherapist will also ask what you hope to gain from therapy and you may wish to establish some therapy goals.The first appointment is not only about gathering information, but is also about coming to a better understanding of your difficulties. Following this appointment and an agreement that counselling or psychotherapy will be beneficial, an ongoing appointment will be arranged at a time to suit you. 

Not about couches

At Lewis Psychology CIC you certainly won't be asked to lie on a couch and free associate while your therapist sits dropping in just the occasional remark. Nor is our therapy about delving into your unconscious, and waiting for a fresh insight simply to bubble up. Instead, the insights you may experience during therapy at Lewis Psychology CIC will be the result of a far more active and collaborative process.

Indeed, modern forms of therapy tend to be a lot more interactive and to entail other activities during therapy than just talking about your particular issue. These activities may inclide exercises to try out at home or out in the real world. This allows you to try out some of the new skills you've been learning in therapy - skills related to methods of relaxation or mindfulness, or different ways of communicating with others, or a paper-based exercise designed to consolidate learning.

Number of sessions

By the end of your first session the therapist will be able to tell you how long they consider you could be in therapy. Some issues can be helped in a relatively short time of up to six sessions and other issues may take longer.  How many sessions you need depends on the nature, complexity and severity of your individual problems and circumstances. 



Service standards and theoretical approach

A BACP accredited counselling and psychotherapy Service

Lewis Psychology CIC is the only counselling and psychotherapy service in Wolverhampton to gain service accreditation status with the British Association for Counselling and Psychotherapy (BACP). BACP Service Accreditation demands the highest standards of practice in the counselling and psychotherapy profession and is considered by many to be the highest honour in the field.

The BACP Service Accreditation helps the public and practitioners identify services providing a high standard of counselling and psychotherapy. It sets the standard to which all counselling and psychotherapy services can aspire to and demonstrates a commitment to excellence.

All our counsellors and psychotherapists abide by the Ethical Framework for the Counselling Professions which was formally adopted on 1 July 2016.  All staff have completed verified counsellor / psychotherapy training that has been accredited by one of the UK National Awarding Bodies.

Theoretical approach

It is important not to get bogged down with the technicalities and theories behind different forms of therapy.  CBT or cognitive behaviour therapy is an important part of our mix and we each use more than one approach to therapy.  The beauty is that we can create a working style that is unique to you. Research has shown, time and time again, that the single most powerful factor in effective therapy is the relationship between client and therapist. We think that is something we do really well. We certainly don't sit there silently waiting for you to speak, but take an active part in conversation and in the process of recovery and change.

Counselling at Lewis Psychology Wolverhampton

Record keeping and confidentiality


The content of your counselling / psychotherapy sessions are confidential, however in order to enhance the quality of therapy being offered to you, your therapist may discuss your case on a confidential basis with their clinical supervisor.  Regular clinical supervision is a professional and ethical requirement of all counsellors and psychotherapists. This process maximises the therapist's therapeutic effectiveness and ensures that professional and ethical standards are adhered to. If your counsellor / psychotherapist considers that you are at imminent risk of causing serious harm to yourself or others, they may seek additional assistance on your behalf or on the behalf of vulnerable others.  Your therapist will talk to you about their concerns and endeavour to gain your consent before doing this. In the case of a disclosure concerning acts of terrorism or drug trafficking your counsellor / psychotherapist is legally obliged to break confidentiality and pass such disclosures onto the relevant authority.

Record Keeping

Your therapist will make brief notes after each session, the notes will be securely stored and you cannot be identified from them as your name will be omitted. Notes of sessions are kept separately from personal details in order to protect your anonymity and maintain confidentiality.  Lewis Psychology CIC is a registered data controller with the Information Commissioner's Office and all personal information is kept in accordance with the Data Protection Act (1998).

Access to Records

An £80 administrative fee will be charged to all clients requesting access to their records. Please note that we do not allow third party access to case records, which includes requests from solicitors.  All records belong to Lewis Psychology CIC and not the client or therapist.



Cancellations and fees

Cancellation procedure

When you make an appointment we reserve the whole session for you.  We will need at least two working days notice (excluding Sundays and Bank Holidays) if you wish to cancel or reschedule an appointment otherwise you will be liable to pay the full session fee. For example, if you have an appointment at 10am on a Wednesday then you will need to cancel before 10am on the Monday, which is two working days before your appointment. 

If you are unable to attend a session for any reason, it will usually not be possible for your therapist to make use of 'your time' by filling your session with a different client. Thus a missed session represents la lost opportunity for another client.

More than two late notice cancellations may prompt your therapist to consider withdrawing our service altogether, in order that your time-slot may be offered to someone else.

Session fees

For more information regarding our pricing structure for self funding customers please click: Fees

If you are a business, social worker or other third party referral agent please contact us on 01902 827808 for more information regarding our corporate pricing structure. Alternatively fill out our online contact form



Age limitations, language and childcare

Age limit

Counselling and psychotherapy is available to everyone aged 16 and above. There is no upper age limit.


We do not have the facilities to provide childcare.


All services are delivered in English only.

Home visits

We do not offer home visits.



Visitors with disabilities

Lewis Psychology can appreciate and respond to the needs of customers impacted by disability issues since the company itself reflects a myriad of skills, experiences, backgrounds and styles — all of which promote an environment of inclusion and respect for the many different people and cultures.

Lewis Psychology employs people impacted by disabilities as part of our dedication to meet our social objectives as a registered Community Interest Company (CIC).

Visitors with disabilities are advised to notify us of any special assistance you would like us to provide. Please inform us of any special requirements at the time of booking an appointment. 

If you would like to view our disability strategy please contact us


  • For our customers with a physical disability please use the rear car park as disabled access is at the rear of the building.  
  • If you use a wheelchair or any special equipment please let us know before your visit. This is so that we can arrange for everything to be ready on your arrival. 
  • Assistance dogs are welcome.